Frequently Asked Questions

Midway Global Services is an IT services company based in Indonesia, with offices in Jakarta, Surabaya and Bali. We help businesses plan, build, secure and manage their technology.

Our work covers web and mobile app development, digital marketing and SEO, managed IT and cloud services, and cyber security, so you can work with one trusted partner instead of several vendors.

• Website, web app and mobile app development (iOS, Android and cross-platform)
• Custom software, ERP solutions and business automation
• Digital marketing, SEO and online growth services
• Managed IT services and helpdesk support
• Cloud migration, Microsoft 365 and Google Workspace
• Cyber security, network connectivity and IT consulting

We help organisations use technology to grow, instead of letting it hold them back. Our clients typically come to us to:

• Build a professional online presence that attracts and converts customers.
• Reduce IT downtime, slow systems and unexpected IT costs.
• Automate manual processes and save staff time.
• Protect their data against phishing, ransomware and breaches.

Every managed IT plan is tailored to your business, but typically includes:

• Helpdesk support – friendly assistance for your team by phone, email and remote session.
• Proactive monitoring – round-the-clock monitoring of servers, computers and networks.
• Patch and update management – keeping operating systems and software up to date and secure.
• Backup management – regular, verified backups of your important data.
• Vendor coordination – we liaise with your internet provider, software vendors and hardware suppliers on your behalf.
• IT planning – regular reviews and recommendations to keep your technology aligned with your goals.

On-site support, multi-location coverage and specialist projects can be added depending on your needs.

We combine development, marketing and IT management under one roof, so your website, apps, systems and security all work together.

We take time to understand your business before recommending solutions, communicate in plain language, and stay involved long after a project goes live. As a growing company, every client gets the direct attention of our founders and senior team.

We prioritise requests by their impact on your business. Critical issues, such as a server or key application being down, are handled first, while routine requests like password resets or software installations are scheduled promptly.

Managed IT clients receive agreed response times as part of their service agreement. You can reach our team by phone at +62 822 5807 8686 or by email at info@midway.id.

We support businesses of all sizes across many sectors, including:

• Professional services and consulting
• Finance, banking and insurance
• Healthcare and telemedicine
• Manufacturing and logistics
• Retail, e-commerce and hospitality
• Non-profit organisations